Privacy Policy

Twisted Village takes the protection of personal information provided by visitors to our website very seriously and we are committed to protecting your personal information and being transparent about what information we hold about you.

We use your information in accordance with all applicable laws concerning the protection of personal information (which includes, from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/679) and all related data protection legislation having effect in the United Kingdom from time to time) and are responsible as ‘controller’ of that personal information for the purpose of those laws (“Data Protections Laws“).

Who we are

Twisted Village is a festival owned and managed by Twisted Village Productions Limited. We are registered at Portsmouth Technopole, Kingston Crescent, Portsmouth PO2 8FA. Registered company number 11151563

Information collection

When you subscribe to our mailing list, we only store your name and email address in an online database via a third-party email newsletter provider.

Your email address is then only used to contact you about Twisted Village and to let you know about any latest information, tickets and other exciting festival related news. Your details will not be given to a third party.

If you have subscribed to join our mailing list then you should receive our e-newsletters in order to be kept up to date with ticket information and other festival news. Any information you provided is stored by a third-party newsletter provider and you can unsubscribe at any time by clicking on the ‘Unsubscribe’ link at the bottom of the e-newsletter emails that are sent to you.

Sensitive personal data

The Data Protection Laws recognise that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information about our festival attendees and other third parties unless there is a clear reason for doing so. For example we may ask for particular information from festival attendees wishing to use the accessible campsite area so we can ensure that appropriate provision can be made.

Third parties

There are certain circumstances under which we may disclose your personal information to third parties. This is only where we are under a duty to disclose your personal information in order to comply with any regulatory or legal obligation (for example to government bodies and law enforcement agencies).

Website links

Our website, may from time to time, contain links to and from partners’, advertisers’, affiliates’ and social network sites. If you follow a link to any of these websites, please note that these sites have their own privacy policies and that we do not accept responsibility or liability for those policies. Please check those privacy policies before you submit any personal data to those websites as they may not be on the same terms as ours.


These are used to collect information and monitor how visitors use our website. The information collected will be used to help us improve the site. All information collected by cookies is in an anonymous form, it includes the number of visitors to the site, which pages you find useful, where visitors have come to the site from and the pages they visited. Cookies.   A cookie does not allow us access to your computer, nor does it provide any information about you other than the details you choose to share with us.

This information is not shared with any Third Party.

Your debit and credit card information

If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). You can find more information about this standard at:

We use a system that encrypts data when requesting information for ticket and other purchases so no bank or credit card details are stored or collated.

Maintaining your personal information

Volunteer and participant personal data is generally stored for 7 years. If we have a legitimate organisational interest in holding such data for a longer period of time (for example, as it has alumni value to us) then we will do so, however no data is kept for any longer than is reasonably necessary and always subject to the principle of data minimisation.

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

Security of your personal information

When you input any personal information when using our  website or request services from us, we use appropriate physical, electronic and managerial security measures in an attempt to prevent unauthorised access.

Your rights to your personal information

Under the Data Protection Laws, you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information;
  • access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address;
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal information concerning you in certain situations;
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
  • object at any time to processing of personal information concerning you for direct marketing;
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
  • object in certain other situations to our continued processing of your personal information; and
  • otherwise restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:

If you would like to unsubscribe from any marketing emails you can also click on the ‘unsubscribe’ button at the bottom of the email.

How to complain

The Data Protection Laws also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to this Privacy Policy

This Privacy Policy was last updated on 30 November 2018.
We may change this Privacy Policy from time to time and any material changes we make in the future will be uploaded to our website. Please check back frequently to see any updates or changes to our privacy policy.

How to contact us

If you have any questions about this Privacy Policy or the information we hold about you, please send an email to [email protected]