FAQs
FAQs

FAQs

General Questions

Below are some answers to the things that most people will need to know.

For more information on the terms and conditions for entry and re-entry to the festival, click here.

Where is the festival and how do I get there?

The festival is in Vicarage Farm, Woodmancott SO21 3BL which is about 10 miles north of Winchester and 8 miles south of Basingstoke. The nearest train station is Micheldever, which is just over 2 miles from the festival site. Taxis and a festival bus service will be available from the train station (more information available in the new year).

What is the capacity of the festival?

We like to keep it cosy so the capacity is no more than 4,999 people which includes crew, artists, children and traders.

Tickets

Where can I buy a ticket?

Tickets are only available from our website. Do not buy tickets from any other sellers as these will not be accepted on site.

What does a weekend ticket entitle me to?

A weekend ticket includes 4 nights camping on-site and 3 days of entertainment and activities.

I’ve bought a ticket but now I can’t go, can I get a refund?

No, unfortunately we are unable to refund any tickets.

I am disabled does my carer need to buy a ticket?

No, we offer a 2 for 1 ticket for people who need a carer or personal assistant to attend with them. To apply for a carer ticket please contact [email protected] and provide scanned proof that you receive Middle or Higher Rate DLA or the Personal Independence Payment (PIP), are aged 16 or over and wouldn’t be able to come to the festival without assistance.

When are tickets available and how much are they?

There are 3 tiers of tickets:

  • Early bird tickets are on sale from 1 December*: SOLD OUT
    • Adult – £90
    • Teen (12-17) – £20
    • Child (6-11) – £5
    • 0-5 years – free (still require a ticket)
    • Campervan pass – £30
    • Glamping – £350 (Based on approx £22 per person in a group of 4 for 4 nights)
  • Tier 2 tickets*: ON SALE NOW!
    • Adult – £105
    • Adult – Payment plan based on a full price ticket allows you to pay in 4 monthly instalments of just £30 (plus booking fees). Available until 12 May 2019.
    • Teen (12-17) – £25
    • Child (6-11) – £7.50
    • 0-5 years – free (still require a ticket)
    • Campervan pass – £30
    • Glamping – £350 (Based on approx £22 per person in a group of 4 for 4 nights). You can also pay in 4 monthly instalments of just £87.50 (plus booking fees) as part of a payment plan. Available until 12 May 2019.
  • Last tier tickets*:
    • Adult – Payment plan based on full price tickets payable in 4 monthly instalments of just £30 (plus booking fees). Available until 12 May 2019.
    • Adult – £120
    • Teen (12-17) – £30
    • Child (6-11) – £10
    • 0-5 years – free (still require a ticket)
    • Campervan pass – £30
    • Glamping – £350 (Based on approx £22 per person in a group of 4 for 4 nights). You can also pay in 4 monthly instalments of just £87.50 (plus booking fees) as part of a payment plan. Available until 12 May 2019.

*All of the tickets are subject to a booking fee and VAT.

Is there a payment instalment scheme in place?

Yes, a payment plan based on the adult full price ticket allows you to pay  in 4 monthly instalments of just £30 (plus booking fee). Available until l12 May 2019 to allow time for the 4 instalments to be made.

An instalment plan is also in place for Glamping tickets if £87.50 (plus booking fees). Available until l12 May 2019 to allow time for the 4 instalments to be made.

Box Office

Where do I get my wristbands from?

The Box Office and wristband exchange is situated at the entrance to the camping areas, opposite the car park field. Please ensure that you bring your tickets with you, we can’t give out your wristband without it!

The opening times for the Box Office and wristband exchange are:

Thursday      12pm to 11pm
Friday           9am to 11pm
Saturday       9am to 11pm
Sunday          9am to 8pm

Camping

Can I camp wherever I like?

You can camp anywhere in the general campsite and family area but we do operate a first-come first-served policy. You need to specify when booking if you want to be in the accessible, live-in vehicle or glamping areas.

Are there additional fees for camping?

All camping is included as part of the weekend ticket except for the live-in vehicles and glamping areas which will incur an additional charge and must be purchased online with your weekend ticket.

Can I bring a gazebo to put next to my tent?

No, we don’t have the space for gazebos. These are only permitted in the family area.

Is there a restriction on the size of tent I can bring?

Please only bring normal size or family-sized tents. There isn’t space for 8 berth or over tents.

Is there a specific area for people with disabilities?

Yes, there is an accessible camping area close to the site entrance.

Glamping

If you prefer to avoid putting up your own tents, like a cosy bed and a whole lot of luxury then our beautiful glamping area is perfect for you, plus there are hot showers too!

The glamping team will be on site to greet you and will be on hand over the weekend, should you require any assistance during your stay.

Please note that you will need to purchase a weekend ticket per person to stay in the glamping accommodation.

Campervans and Live-in vehicles

Can my friends pitch their tents next to my campervan?

All campervans are permitted to have a small 2-man tent OR a small awning alongside their vehicle for children/guests (who must also have a weekend ticket). Caravans are not permitted to have any tents or awnings next to them.

Can I park my car next to my caravan?

No. Once your car has towed your caravan into the campsite it will need to then be moved to the car park. This won’t require a parking ticket but will require a parking permit (available from the Box office on arrival).

Please take the time to read our Campervan terms and conditions

Car Parking

How much does it cost to park on site for the weekend?

There is a festival car park on site – charges are £15 for the weekend per vehicle and passes can be bought online with your weekend ticket or bought on arrival, cash only.

How far is the camping area from the car park?

The car park is opposite the entrance to the campsites, so only a short walk.

Can I drive into the campsite to drop off my stuff?

No vehicles (other than campervans, cars towing caravans or those using the accessible camping area) are permitted to drive into the campsite, if you need assistance with walking please speak to a steward on arrival on site.

Can I drive off site over the weekend?

No. We have a strict no re-entry policy, so unless you have an emergency and need to leave the site, all vehicles must remain in the on-site car park or campervan area over the weekend. Other than artists and crew, the only vehicles permitted to leave the site daily are those parked in the non-camping section of the car park.

Can I go back my car over the weekend to get more stuff?

Yes, but you will need to ensure that you have your wristband checked on exit and re-entry. Please be aware that you may be searched on re-entry.

I have a weekend ticket but am not camping, do I need to buy a car parking pass each day?

No, your car parking pass will be eligible for the whole weekend and you will be directed to a specific non-camping area each day.

Alcohol

Can I bring my alcohol?

Yes, of course. Although we advise that you only bring a reasonable amount per person for the weekend, such as 8 cans, 1 bottle of wine and half a litre of spirits. Please be aware that we don’t permit any glass on site. Any glass found during searches may be confiscated.

Are there bars on site?

There will be bars in the main site offering a broad range of high quality, reasonably priced alcohol each day. Bars are open until 3am on Friday and Saturday and 2am on Sunday.

Food

Can I bring my own food?

You can bring some food with you but there are plenty of food stalls in the campsite and in the main site offering a range of tasty, high quality and reasonably priced delights throughout the weekend.

Can I have a BBQ on site?

No. Disposable aluminium BBQs are not permitted. Charcoal burning BBQs may be used but only if built for purpose and raised off the ground.

Can I have a campfire?

No. There will be a fire pit on site where everyone is welcome to sit, sing and tell stories. This area will be monitored by marshals.

Toilets and showers

Will there be plenty of toilets on site?

Yes, there will be plenty of toilets and urinals both in the campsite and main site, so hopefully there shouldn’t be long queues. We do encourage you to use these and not wee in a hedge as this impacts on the eco-system of the land, and can get a bit smelly too!

Will there be showers on site?

There are only showers for those camped in the glamping field.

First Aid and Welfare

Where can I go if I don’t feel well?

There will be a medical and welfare centre with fully-trained staff in the main site, which is open 24 hours a day. All of the staff there will be able to look after you if you are injured, feeling under the weather or just in need of a little support.

Other things

Can I bring my dog with me?

As much as we love our furry friends, other than assistance dogs, no dogs, or other pets, are permitted at the festival.

Can I leave my child in the kids’ area while I wander around the rest of the festival?

No, the Playground isn’t a creche – it’s an area for children to have fun and explore but we expect parents/guardians to be responsible for the child or children in their care at all times. Adults are welcome to join in and play too or just sit and relax, while keeping a watchful eye.

Is there somewhere I can charge my phone on site?

Yes, there will be a point on site where you can pay to charge your device.

Will there be any cashpoints on site?

More information on this to follow.

Will there be any lockers or safe areas where I can store my valuables?

Yes, there will be lockers for your phone or larger items that you can rent for the weekend and keep your things safe.